Below you will find information on:
What information is being collected
Who is collecting it
How is your information being stored
Who is it being shared with
How to gain access to information we hold on you
We want to be open and transparent about the way we use your personal information. Should you have any questions, please do not hesitate to contact us.
What information is being collected?
From your initial inquiry personal contact details and brief details about your type of issue or service required. We may contact you by phone so we can gather more in-depth information about your issue. Should you not wish for us to store your information or contact you please do not use any of our online forms.
Who is collecting it?
We are as Repair Pro.
How is it collected?
Your initial information may either be collected via a web form on the site, or if you call us using one of the numbers advertised. Subsequent information such as your address or credit card details maybe collected at a later date.
Why is this information being collected?
The initial information allows us to assess your appliance issue and see if we can offer a professional repair service. Subsequent information ensures we complete the service and accept payment where applicable.
How will the information be used?
Any information (personal or otherwise) will be used for the purposes of supplying our professional repair service.
How is it stored?
Data maybe held on our phones or entered into our database. Please note due to the international nature of server and network locations some data may be stored outside the UK, but under UK guidelines. Hard copy paperwork is never stored outside the UK.
Who will it be shared with?
Your personal and any other related data is shared within the business only. Should you not wish us to do this, please inform us immediately. We may also share your data with a law enforcement agency should we be requested to do so.
Access to the data we hold on you.
Should you wish for a report of the information we hold on you please contact us at the address shown on the website. Please note due to Data Protection recommendations data supplied over 12 months old may not be available.